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Under the supervision of the Executive Director – HME and/or the Office Manager – HEM, the Sales Engineer will provide administrative and customer support services for the UDS Home Medical Equipment Program. The Sales Engineer will provide excellent customer service through effective communication, either verbal or written, with vendors, co-workers, clients and visitors. Other responsibilities include: handles telephone calls, distributes and documents information appropriately, receives incoming orders for equipment and contacts field personnel, communicates with referral sources on an ongoing basis, and files billing and clinical information.
High school diploma or General Equivalency Diploma (GED) required.
Minimum of two years previous experience in customer service required. Experience in medical office or similar setting involving large volume of case management (ideally durable medical equipment) preferred.
Must be well organized, detail-oriented, able to handle and prioritize multiple tasks and have a strong command of the English language. Good computer skills, including experience with word processing and database applications. Excellent phone skills and ability to work with others.