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Supports Coordinators

For Dauphin, northern Lancaster, Central Lancaster, Southern Berks, Northumberland, Snyder, Union and western Lebanon counties

Position Summary

Under supervision of the Program Specialist and in combination with the Consumer, the Supports Coordinator arranges and ensures services in accordance with the program requirements.


Bachelor’s Degree including or supplemented by at least 12 college-level credit hours in sociology, social welfare, psychology, gerontology or another behavioral science and one year of case management experience, or a combination of experience and training which adds up to 4 years of experience and education which includes at least 12 semester hours of college-level courses in sociology, social work, social welfare, psychology, gerontology or other social science.

Competency Requirements

Good command of written and spoken language; effective organization and communication skills; ability to prioritize and manage multiple tasks simultaneously; good computer skills including word processing and data base applications; due to meeting schedules and consumer needs, must be able to accommodate travel to remote locations that are not located near public transportation; valid driver’s license.

Maintains job-related competencies by attending departmental staff meetings and agency and departmental training programs, and participating in departmental projects as required. Ability to attend and complete position-specific external course requirements as needed.


Completion of Daily Activity Report and Allocations to assure appropriate program billing/allocation is met. Identifies and monitors the services provided to consumers through OLTL and applicable regulations to determine quality of services provided and verifies whether the amount and/or type of services need to be adjusted. In partnership with the consumer, supports an individual’s goals to live in the most integrated community setting as independently as possible and to establish natural community connections. Completes all necessary forms enabling consumers to continue to receive services in the timeframes established by program guidelines and with the Agency’s established standards. Provides necessary training and support to consumers and consumer employers in the areas of managing direct care services that will enhance consumer satisfaction of services and PCA retention.