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Supports Coordinator

This is a full-time position for our Home and Community Based Services (HCBS) program.  This position will support our participants in the Chester County area.

General Summary

Under the supervision of the Program Specialist or Supports Coordinator II and in combination with the Participant, the Supports Coordinator will arrange and ensure Participant services in accordance with the assigned waiver program requirements.


1. Identifies and monitors the services provided to Participants through OLTL/BAS and applicable regulations to determine quality of services provided and verifies whether the type, amount, scope, duration and/or frequency of services need to be adjusted.
2. In partnership with the Participant, supports an individual’s goals to live in the most integrated community setting as independently as possible and to establish natural community connections.
3. Completes all necessary forms enabling participants to continue to receive services in the timeframe established by program guidelines and with the Agency’s established standards.
4. Provides necessary training and support to Participants and Participant employers in the areas of managing direct care services that will enhance Participant satisfaction of services and PCA retention.
5. Prepares and completes all forms and documentation as required in HCSIS, SAMS, SC Database and the HALO system to ensure accurate and timely information.
6. Maintains and effectively manages a caseload of Participants to be determined by Program Specialist or Supports Coordinator II.
7. Completion of Daily Activity Report and Allocations to assure appropriate program billing/allocation is met.
8. Performs other duties as needed or assigned.


The minimum requirements for Supports Coordinator under OLTL waivers are as follows:

1. Bachelor’s Degree including or supplemented by at least 12 college-level credit hours in sociology, social welfare, psychology, gerontology or another behavioral science AND

2. One year of case management experience, OR

3.  A combination of experience and training which adds up to 4 years of experience and education which includes at least 12 semester hours of college-level courses in sociology, social work, social welfare, psychology, gerontology or other social science.

In addition to the above requirements, the Supports Coordinator must meet the below qualification when working with participants who are diagnosed with Traumatic Brain Injury (TBI) under the COMMCARE & Independence Waiver:

1. Must have at least one year experience in rehabilitation and/or working with individuals with traumatic brain injury.

Additional Qualifications

  • Good Command of written and spoken language.
  • Effective organization and communication skills.
  • Ability to prioritize and manage multiple tasks simultaneously.
  • Good computer skills including word processing and data base applications.
  • Must be able to accommodate travel to remote locations that are not located near public transportation in order to attend meetings and/or meet consumer needs.
  • Must have valid driver’s license and auto insurance policy.
  • Ability to maintain job-related competencies by attending departmental staff meetings and Agency and departmental training programs, and participating in departmental projects as required.
  • Ability to complete at least 20 hours of training annually (40 hours during first year) as required and outlined in the HCBS Bulletin issued by the PA Department of Public Welfare.