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Customer Care Representative

General Summary

The UDSF Resource Center Customer Care Representative is typically the first point of contact within the Resource Center.  This person is accountable for responding to all telephone and email inquiries.

Education & Experience

High school diploma or GED.  Associates Degree or college courses in related field preferred.

Five or more years in healthcare related customer service.  One year experience with multiple line phone system and CRM software.  Working knowledge of Microsoft Office Suite.

Additional Qualifications

  • Exhibits exceptional customer service skills as well as professional telephone etiquette
  • Strong command of the English Language
  • Demonstrates empathy, compassion, motivation and confidence in their demeanor on the telephone and/or in person
  • Proves to be organized, detail oriented and proactive in problem-solving
  • Demonstrates good interpersonal skills; is team oriented and sensitive to differences of others
  • Displays familiarity with terminology associated with our services
  • Possesses computer skills; database entry, Microsoft Office, E-mail
  • Excellent written and verbal communication